Privacy Policy
Effective Date: August 21, 2026
Braham Platinum Services LLC (“Braham Platinum Services LLC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website or communicate with us.
By using our website, requesting an appointment, submitting information, communicating with us, or purchasing our services, you acknowledge this Privacy Policy.
Information We May Collect
When you contact or do business with Braham Platinum Services LLC, we may collect information necessary to provide our services, including:
- Name
- Phone number
- Email address
- Service address or vehicle location
- Vehicle year, make, and model
- Vehicle Identification Number (VIN)
- Vehicle mileage
- Vehicle condition and service history provided by you
- Requested services and repair information
- Appointment information
- Photos or videos of a vehicle when necessary for service documentation
- Invoices, estimates, receipts, and service records
- Payment-related information
We only request information that is reasonably necessary to operate our business and provide services.
How We Use Your Information
We may use your information to:
- Schedule and manage appointments
- Provide estimates and automotive services
- Contact you regarding your appointment or vehicle
- Send invoices and receipts
- Process payments
- Maintain service and warranty records
- Communicate regarding recommended maintenance or repairs
- Respond to questions and customer-service requests
- Protect our business against fraud, unauthorized activity, or disputes
- Maintain appropriate business and tax records
- Improve our services and customer experience
We do not sell your personal information to third parties.
Vehicle and VIN Information
Vehicle information, including VINs, may be collected for legitimate business purposes such as identifying the correct vehicle, researching parts or specifications, documenting service, creating estimates, and maintaining service records.
Customers should not provide sensitive personal information that is unrelated to the requested automotive service.
Payment Information
Payments may be processed through third-party payment processors or scheduling platforms.
Braham Platinum Services LLC does not intentionally store complete credit or debit card numbers when payment processing is handled by a third-party payment provider. Payment information may be subject to the privacy policies and security practices of the applicable payment processor.
Information Sharing
We may share information when reasonably necessary to operate our business, including with:
- Payment processors
- Scheduling or booking platforms
- Website or technology providers
- Parts suppliers when necessary to fulfill an order
- Accounting or tax professionals
- Legal, regulatory, or governmental authorities when legally required
- Service providers assisting us with legitimate business operations
We do not sell or rent customer information for third-party marketing.
Communications
By providing your phone number or email address, you authorize Braham Platinum Services LLC to contact you regarding appointments, estimates, invoices, service questions, and other legitimate business communications.
Marketing communications, where applicable, may be declined or unsubscribed from.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect customer information against unauthorized access, misuse, disclosure, alteration, or destruction.
However, no website, electronic communication system, or method of storing information can be guaranteed to be completely secure.
Data Retention
We may retain customer and vehicle information for as long as reasonably necessary for legitimate business purposes, including service records, accounting, tax requirements, warranty matters, legal claims, and dispute resolution.
Requests Regarding Your Information
You may contact Braham Platinum Services LLC to request information about the personal information we maintain about you or to request correction of inaccurate information, subject to applicable legal and business-record requirements.
Children’s Privacy
Our services are intended for adults and vehicle owners or authorized representatives. We do not knowingly collect personal information from children for the purpose of providing automotive services.
Contact
Questions regarding this Privacy Policy may be directed to:
Braham Platinum Services LLC
Baltimore, Maryland
Phone: 443-622-8876
Email: brahamservices@gmail.com